Shipping and Payment Policy

First: Shipping and Delivery

Inside Jeddah city

Orders are processed and shipped within Jeddah city as quickly as possible according to available operational capacity.

Outside Jeddah

Orders are processed within 24 to 36 business hours from the date of order confirmation, excluding public holidays and weekends. Once processed, the shipment is handed over to the selected shipping company. Delivery time varies depending on the shipping company and the destination city.

remote areas and villages

Home delivery may not be available in some villages and remote areas. In these cases, the shipment may be delivered to the nearest branch or collection point of the shipping company.

Second: Shipping fees

Shipping fees start from 13 Saudi Riyals , and may vary depending on the city, shipping company, shipment weight, and offers available at the time of order.

If shipping is free as part of an offer, it means that the store bears the shipping cost as a benefit to the customer, and it does not mean that there is no actual shipping cost.

Third: The duration of the shipment

The length of time a shipment remains with the shipping company is subject to the carrier's policy. If the shipment is not received within the specified period, it may be returned to the store, and the shipping and return costs will be applied to the order according to that policy.

Fourth: Cash on delivery

Cash on delivery is available for an additional fee of 22 Saudi Riyals .

Rabee Store reserves the right to enable or disable cash on delivery for certain orders or regions according to the store's policies and shipping companies.

Fifth: Failure to receive the shipment

If the customer refuses to receive the shipment or does not receive it within the period specified by the shipping company, resulting in its return to the store, the customer bears the actual shipping and return costs incurred for the order, even if shipping was free at the time the order was executed.

If the customer wishes to have the order reshipped, this will be done after paying the reshipping cost according to the shipping company's rates.

Sixth: Refunds and Offers

Rabee Store may offer refund credit, promotional credit, or purchase rewards as part of certain offers and campaigns.

• The balance is added to the customer's wallet within the store.
• The balance can only be used for future in-store orders.
• The validity period of the refunded balance is 60 days from the date it is added to the wallet , unless the offer specifies a different period.
• The balance cannot be transferred to cash, a bank account, or any other payment method.
• The store may set a maximum limit for the use of credit in a single order, according to the terms of the offer.
• In the event of cancellation or refund of the order that resulted in the credit, the store has the right to cancel or amend the credit associated with that order.
• The store has the right to cancel the balance resulting from a technical error or misuse of the offer.

The store has the right to modify or discontinue offers for future orders , without affecting the rights or benefits that the customer was entitled to before the modification.

Seventh: Delivery areas

Rabee Store provides shipping services to cities and regions of the Kingdom of Saudi Arabia, according to the regions available with shipping companies.

International shipping may be available to some countries depending on the services available at the time of order.

Eighth: Payment methods

The following payment methods are available, as shown to the customer when completing the order:

• bezel
• Visa
• Mastercard
• Apple Pay
• STC Pay
• bank transfer
• Cash on delivery
• Tabi
• Tamara

Ninth: Tabby and Tamara

The customer can benefit from the payment services provided by Tappy and Tamara according to the terms and conditions of each service provider, and approval is subject to the policies of the service provider.

Tenth: Cancel the order

If an order is cancelled after the purchase has been completed or order processing has begun , the customer will bear the actual costs incurred by the order, including:

• Non-refundable payment processing fees from the payment service provider, which may reach up to 7% of the transaction value .
• The actual shipping cost is borne by the store, even if shipping is free for the customer as part of an offer.
• Actual return fees, if the order has been shipped and a return is required.

These costs are deducted from the amount due to the customer, in accordance with regulations.

The customer shall not bear these costs if the cancellation or return is due to an error by the store, a defect or non-conformity of the product, or in any case where regulations prohibit charging the customer these costs.

Eleventh: Refunds

The amount due will be refunded to the original payment method when available, according to the procedures and timeframe of the bank or payment service provider.

If it is not possible to refund the amount to the original payment method for technical or systemic reasons, an appropriate refund method will be agreed upon with the customer in accordance with what the regulations allow.

The refund process may take several business days depending on the bank or payment service provider.

Twelfth: Shipping data

The customer is responsible for the accuracy of the shipping and contact information they enter when completing the order.

In the event of incorrect or incomplete data that leads to a delay or return of the shipment, the customer shall bear the actual costs incurred.

Thirteenth: Requests and Offers

Rabee Store has the right to cancel or refuse an order in the event of a clear error in price, stock, or system, or misuse of offers or discounts, provided that the amounts due to the customer are refunded in accordance with the regulations.

The terms of the offer shown to the customer at the time of order completion apply, and any subsequent modification or cancellation of the offer does not affect the rights that the customer had acquired before the modification.

Fourteenth: Customer Service

For inquiries and after-sales service, you can contact customer service through the official communication channels announced in Rabee Store.

Fifteenth: General Provisions

This policy is subject to the regulations and rules in force in the Kingdom of Saudi Arabia.

If any provision of this policy conflicts with a right granted to the consumer under the regulations, the relevant regulatory provisions shall apply.