Exchange and Return Policy

At Rabee Store, we are committed to providing a clear and reliable shopping experience, and this policy is subject to the regulations and rules in force in the Kingdom of Saudi Arabia.

1. Returns and Exchanges

The customer has the right to request a product return within 7 days of receiving the order , provided that:

• The product must be unused or unbenefited from.
• It must be in its original condition with packaging and accessories.
• The product must not be one of the products excluded from the return system.

The store has the right to inspect the product before accepting a return or exchange request.

2. Defective or non-conforming products

If the product arrives damaged, defective, or does not match the order , please inform Rabee Store within 24 hours of receiving the order and attach clear photos or videos of the condition. The store will bear the shipping and return costs necessary to address the issue.

The 24-hour period does not affect statutory rights relating to defects that cannot be discovered upon receipt or any right established for the customer under the regulations.

3. Return due to customer request

If the return is due to the customer changing their mind or the product not being suitable for them , the customer shall bear the actual shipping and return costs, in accordance with the return terms and standard exclusions.

4. Cancel order

If an order is cancelled after the purchase has been completed or order processing has begun , the customer will bear the actual costs incurred for the order, including:

• Non-refundable payment processing fees, which may reach up to 7% of the transaction value .
• The actual shipping cost is borne by the store, even if the shipping is offered to the customer for free as part of a promotion.
• Actual return fees, if the order has been shipped and a return is required.

These costs are deducted from the amount due to the customer, in accordance with regulations.

The customer shall not bear these costs if the cancellation or return is due to an error on the part of the store, or due to a defect or non-conformity of the product, or in any case where regulations prohibit charging the customer these costs.

5. Opened or used products

Products that have been used, benefited from, or cannot be returned in their original condition due to customer use are not eligible for return.

For products whose nature, safety, or suitability is affected after opening, returns may not be accepted after the package has been opened or used, provided that the regulatory exception applies.

This does not affect the customer's right in case of a defect or non-conformity of the product.

6. Refunds and Offers

If there is an offer that includes a refund , the value of the refund and the terms of use are as described in the offer at the time of purchase.

The balance is added to the customer's wallet after the order is received and the offer conditions are met.

The validity period of the refunded balance is 60 days from the date it is added to the wallet , unless the offer specifies a different period.

The refunded balance is a purchase credit within the Rabee store, and it cannot be converted into cash, a bank card, or any other payment method.

The store has the right to determine the maximum amount of credit that can be used in each purchase, according to the terms explained to the customer.

In the event of cancellation or refund of an order that resulted in a refund, the store has the right to cancel or amend the balance associated with that order.

7. The Golden Guarantee

If the product is covered by the Gold Warranty program, the terms and conditions outlined on the product page or offer apply.

The gold guarantee is an added benefit and does not prejudice any statutory right granted to the client under applicable regulations.

8. Refund

After accepting the return request, receiving the product and verifying its condition, the amount due will be refunded to the original payment method when available, according to the procedures and timeframe of the bank or payment service provider.

Any costs owed by the customer will be deducted in accordance with this policy and in a manner that does not conflict with regulations.

9. Exceptions

The refund policy does not include cases that are excluded by regulations and bylaws from the right of cancellation or refund.

10. General Provisions

This policy is subject to the regulations and rules in force in the Kingdom of Saudi Arabia.

If any provision of this policy conflicts with a right granted to the consumer under the regulations, the relevant regulatory provisions shall apply.

• Rabee Store has the right to update this policy in accordance with regulations and rules, provided that the update does not affect the rights that the customer was entitled to before the amendment.