Exchange and Return

Return and exchange policy at Rabee Store

Thank you for choosing Rabee Store to buy your favorite products.

We always strive to provide a unique shopping experience, and we understand that you may sometimes need to return or exchange some products, so we have provided a clear policy that guarantees the rights of the store and the customer.

First: Conditions for return and exchange

  • The customer has the right to request a return or exchange within 24 hours only from the date of receiving the order .
  • The product must be unopened , in its original condition, with all packaging and accessories.
  • If a replacement is requested without a manufacturing defect or fault, the customer bears the following costs:
  • Shipping costs (round trip) are 46 riyals .
  • Operating fees of 7% of the order value.
  • Returns or exchanges are not accepted for the following products: underwear and accessories.
  • Hair and personal care products.
  • Software products.
  • Products that include promotional offers or free gifts.

Second: Products that are not exchangeable after opening

  • Opened products can only be replaced if a manufacturing defect is proven.
  • The following cases are excluded from replacement or warranty:
  • Misuse or failure to follow operating instructions.
  • Opening the product or removing it from its normal state.
  • The product was exposed to water and is not waterproof.
  • Perform any external maintenance.
  • Using incompatible accessories caused a total or partial malfunction.

⚙️ Third: Malfunctions and Warranty

  • In the event of a manufacturing defect within the warranty period specified on the product page, the customer will be compensated as follows:
  • An alternative product, or
  • Free maintenance depending on the situation.
  • The store will cover the shipping costs for one day only from the date of receipt , after which the customer will bear the full shipping costs.
  • The devices are guaranteed through the local agent , and the original packaging must be available when applying for the guarantee.
  • The warranty covers only defects affecting the operation of the primary product, and does not include:
  • Breaking or smuggling.
  • Cables, adapters, or accessories.
  • Gifts or products included in promotional offers.

⚠️ Fourth: Important Notes

  • In case of shortage or damage to the order upon receipt, it must be reported within 24 hours only, along with a video showing:
  • Outer shipping envelope.
  • bill of lading.
  • The inner box and the contents of the order.
  • After this period, the store assumes no responsibility.
  • If the products are part of a promotional offer, the value of the damaged item will be refunded according to the actual price paid within the offer and not the original price.

Fifth: Delivery and Refusal of Receipt

  • In some villages, remote areas, and some governorates, shipping companies do not support home delivery.
  • In these cases, delivery will be to the nearest available pickup point with the shipping company.
  • It is the customer's responsibility, before completing the order, to ensure that the chosen shipping company supports home delivery in their area.
  • The shipping fees paid cover the transportation service only , and do not guarantee delivery to your doorstep in all areas.

Refusing to accept the application in the following cases is considered an unjustified refusal:

  • In case the shipping company attempts delivery or requests pickup from the nearest available point.
  • If the customer refuses to accept the delivery on the grounds that it was not delivered to the home door.

In these cases:

  • The customer is not entitled to request a refund or cancellation of the order.
  • The customer bears the full shipping and return fees, even if shipping was free at the time of ordering.

Sixth: Mechanism for refunding payments made

  • Mada / Visa / Mastercard: The refund will be to the same card, and a bank transfer may be made with a payment gateway fee deducted.
  • STC Pay: The refund is credited to the customer's account with a deduction for the payment gateway fees.
  • Cash on delivery: The amount is transferred after contacting the customer.
  • (Cash on delivery fees are non-refundable) .
  • Tabby or Tamara: Cancellation is done via the payment gateway according to their policies, with the gateway fee being deducted.

If the customer does not receive the order:

  • He is notified to recharge.
  • Failure to respond within 3 days will result in a refund after deducting:
  • Shipping and return fees.
  • Operating fees of 7% .

Cancellation or refund requests after order fulfillment are subject to a discount:

  • Operating fees of 7% .
  • Shipping and return fees are based on the base price.

Refund processing time: from one business day up to 21 business days .


⭐ Gold Guarantee (Flexible Returns)

  • It is available on certain products as per the product page.
  • It allows the customer to request store credit instead of the traditional return or exchange if they encounter a problem during use (in good faith).
  • The balance is valid for 30 days from the date of issue.
  • The minimum amount of credit to use in a new order: 49 riyals .
  • The balance is non-refundable.
  • Available for the first order only per customer, and for one piece only.
  • The benefit must be requested within 7 days of receiving the product .
  • Discounted or promotional products may not be covered by the Gold Guarantee unless this is explicitly stated on the product page.
  • The store reserves the right to refuse any order that does not comply with these terms.

Contact customer service

  • Customer support is available via email only .
  • Please use the email address shown at the bottom of the store page to contact us.